Privacy Policy


Regenerate Physiotherapy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au


What is Personal Information and why do we collect it?


Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is may be obtained in many ways including interviews, telephone, email and from third parties such as Doctor or other referrals. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the unsubscribe link on e-newsletters..

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


Sensitive Information


Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.


Third Parties


Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Disclosure of Personal Information


Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.


Security of Personal Information


Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Our electronic data and patient files are stored on a cloud based server with a company called Hostus. You can obtain information about their data security and systems here.


Access to your Personal Information


You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Regenerate Physiotherapy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information including patient notes or requested reports.

In order to protect your Personal Information we may require identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information


It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


Recording your Covid-19 Vaccination Status

Under current WA Government mandates we are obliged to view and record evidence of your vaccination status before entering our Rehabilitation Studio. Once sighted this is recorded as sighted in your clinical notes and no copy of the certificate or evidence is kept. Your clinical notes are held securely on a cloud based server managed by Australian company Hostus. 

Patient Privacy and Modest During Consultations


Each client has a unique need for privacy during a consultation. This need may vary according to personal preference, natural modesty, the type of care being provided and the client’s familiarity with the intervention. For example, the privacy needs of a client may be significantly different if the consultation involves the treatment of a sports injury versus continence management. In determining the individual privacy needs of a client, practice staff should avoid stereotyping and generalising.

If a client needs to disrobe for a particular intervention, the health professional must provide a clear explanation of ‘adequate undress’ and the reason it is important. The health professional should offer suitable cover (such as a gown, shorts or drape) if it is necessary to protect the client’s dignity. In some circumstances, the client should be invited to disrobe behind a privacy screen. Alternatively, the health professional may turn their back or choose to leave the room while a client disrobes. Where a client is particularly vulnerable and/or there is potential for the client-practitioner relationship to be particularly sensitive, the health professional may seek the client’s consent to have a third party present in a chaperone role if the client needs to disrobe for an intervention.

Our practice has individual treatment rooms with sound proofing to protect auditory privacy.


Policy Updates


This Policy may change from time to time and is available on our website.


Privacy Policy Complaints and Enquiries


If you have any queries or complaints about our Privacy Policy please contact us at:

Regenerate Physiotherapy


08 9284 0388